Legal
Privacy Policy
Effective date: 5 August 2026 · Applies to the Repair Sync app, published by VI WebSync Technologies.
Repair Sync ("we", "us") is a service-management app used by mobile repair shops and their staff to track repair tickets, customers, and billing. This policy explains what data we collect and how it's used.
Who this applies to
Repair Sync has two kinds of people whose data we handle:
- Shop staff (app users) — employees, shop admins, and platform admins who sign in to the app with a username and password.
- Shop customers — the end customers of a repair shop, whose contact and device details are entered by shop staff to manage a repair ticket. Customers do not sign in to the app.
Information we collect
- Staff account data: name, username, password, mobile number, role, and attendance/punch records, entered at account creation by a shop admin. Passwords are stored as one-way hashes by our authentication provider (Supabase Auth) — we never store or have access to a staff member's actual password.
- Customer data: name, mobile number, optional email/address, device details (brand, model, IMEI), device unlock passcode (only when the customer chooses to share it, so staff can diagnose/repair the device), and repair/billing history, entered by shop staff to service a repair request.
- Device/usage data: basic diagnostic and push-notification tokens used to deliver in-app alerts.
How we use it
- To operate the app's core function — tracking repair tickets, billing, staff attendance, and purchases for the shop.
- To send status-update notifications (WhatsApp/SMS/email) to customers who provided contact details, about their own repair ticket only.
- To let a customer look up their own repair status via a private tracking link, gated by a random unguessable token.
What we don't do
- We do not sell any personal data.
- We do not share customer or staff data with third parties beyond the infrastructure providers needed to run the app (see below).
- We do not use data for advertising.
Third-party processors
We use the following services to operate the app, each of which processes data on our behalf under their own security commitments:
- Supabase — database, authentication, and file storage.
- Meta (WhatsApp Business Platform) — delivering status-update WhatsApp messages, when a shop has this enabled.
- Firebase Cloud Messaging — delivering in-app push notifications to staff devices.
Data retention
Repair, billing, and purchase records are retained as part of the shop's business records. Staff can request deletion of their personal account data at any time (see "Account deletion" below); some anonymized records may be retained where needed for the shop's financial history.
Account deletion
Staff members can delete their own account and personal data at any time from the app (Profile → Delete account), or by visiting our account deletion page without needing the app installed.
Your rights
You can request access to, correction of, or deletion of your personal data by contacting us below.